Cloud-based phone system, more commonly “VoIP,” is named as one of the business strategies, especially for small businesses and startup companies. Is VoIP for you? It is important to know what you can except from the VoIP system to make the right decision for your company.
4 Top Advantages Of Using VoIP
You will save money, a lot of money, by switching to VoIP. It does not require expensive hardwares or maintenance fees unlike the traditional phone services; phone calls can be made and received through your smartphones or desk phones. According to VirtualPBX, Cloud-based phone system can save up to 80% of your phone bill. The long distance call through VoIP is also much cheaper than traditional phone services.
Distance and location do not matter at all to VoIP system. When you are in the office, or at home, or even on the other side of the world, you won’t have any difference in communicating with people. This is a greatest advantage if you have clients/ business partners nationwide, or if you are considering to take your company global.
Integration of communication
Cloud-based phone system makes it much easier to share the business tools operating in the cloud. Employees can access to all tools whenever and wherever they want with their personal devices; no matter where they are, they can stay connected. It increases the productivity and the efficiency of the workflow.
Flexible for your needs
In the cloud-based phone system, you will be able to choose the features you need for your company. VoIP allows to convert the signals from traditional phones and forward it as digital data through the internet. You can request to have your own VoIP number, which enables you to receive and make phone calls at anywhere as long as you have internet. Also, not only the phone calls but videoconferencing is available through your VoIP phone. There are so many convenient functions that you can choose from.
What You Should Consider
It is also essential to know the downsides of VoIP system before making the final decision.
Reliable internet connection required
You must have reliable internet connection and sufficient bandwidth in order to fully utilize the functions. Without enough bandwidth, some calls may have issues such as lag and delay.
Not for emergency calls
As mentioned earlier, the internet is “must-have” condition for the VoIP phone system. If the power goes out and you do not have the internet connection, you cannot either make or receive calls any longer. Therefore, cloud-based phone system may not be useful in case of emergency.
5 Tips To Choose The Right VoIP Provider
There is plenty of options available for the cloud phone system. If you have decided to switch to VoIP, here is the list of things you want to know in order to choose the right provider.
1. Do research on technology
It is necessary to at least have a basic knowledge about how VoIP works compared to PBX or other business phone services. You can read books, search on internet, or even ask for the professional advices.
2. Evaluate the features
Assess the features to determine what functions will be beneficial for your company and your specific needs. Before start looking for a provider, make a list of the features you would like to have with the order of priority.
3. Know that all cloud phone systems are NOT the same
Not all providers offer the same services or features. It is important to check as many providers as possible and compare them carefully. Do not only focus on price; having all the features you need is vital for the business solution.
4. Check compatibility
The system provider do not always offer the network evaluation for you. Do not forget to ask if your existing network will be able to handle the VoIP software.
5. Know what to expect in downtime
People tend to forget to do the disaster planning, but it is essential. Ask what you can expect for the disaster recovery from the provider; and evaluate if you will be able to maintain your business and keep the data safe.
It requires a lot of researches and efforts to find the right VoIP service, but finding the best fit for your company is important for your business success. Make sure that you understand what you can expect in order to fully take advantage of this advancing technology.